Common Guest Complaints And How To Avoid Them
It is very clear that not to receive complaints of any kind is almost impossible. Especially in the tourism sector. Because there are many factors. Which the experience of our guests can turn in a different direction. So, if you are new to Airbnb hosting and want to provide excellent service. We will tell you what are the common guest complaints and how to avoid them.
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Learn MoreCommon Complaints
Complaints are always present and in some way have a great impact on our reputation. Especially in the Airbnb service. Since bad reviews have more relevance than good ones. Most complaints arise due to the lack of communication between the guest and the host. The lack of communication prevents us. From creating a good relationship with our guests. We need to be attentive to resolve any doubts they may have and above all to establish the rules of the place. Another of the main complaints are due to problems with the services. The most common ones are the internet or gas service. It is important to always keep in touch with guests at all times.
Having effective solutions can always make the difference. Between a good or bad review within the application. We also encountered one of the most recurring complaints. About the problems in accessing the property. Even if it was not your fault, such as if the guest lost the key or stayed inside the place.
That is why it is advisable to install smart locks. This way you can open remotely or you can give indications with the access number. Whatever the reason, it is always good to foresee any type of situation. And above all, always make us responsible for the things that happen inside our property. Because sometimes being empathetic can be the solution for all the complains.
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