What To Do In Case Of Bad Reviews On Airbnb
We know that having an Airbnb is a bit complicated and that it involves many things that are sometimes out of our reach such as people’s opinions, that’s when we wonder what to do in case of bad reviews on Airbnb. Sometimes it is not our fault, as we know that we do everything in our power to provide the customer with a quality service. But many times that is not enough.
The main thing we have to keep in mind is not to take it personally, we commonly make the mistake of taking any kind of comment or suggestion personally, we have to take it as a way to make it better.
When answering you have to keep your ego aside, write in a calm and understanding way because people who are interested in using your Airbnb may have a different perception of you because of the way you answer and decide not to host there.
Being professional is the key to the success of our business, so it is important to write to others in a calm and respectful manner.
Negative reviews also have their positive side, you can implement them in a productive way, both to expand your perspective and to help your business grow.
Another important tip you can follow is to apologize to your guests for not meeting their expectations and also putting that you are going to improve for the next time they decide to stay at your Airbnb.
Many bad reviews have to do with the cleanliness of the place, so as always we recommend you to hire a cleaning service so you do not have a problem with it.
We keep in mind that some people may not be very good guests, so we recommend first of all to make the rules of the place very clear to avoid any confusion or misunderstanding, that will help to reduce bad reviews and have grounds when responding to any review.